The order address is wrong.I want to change my order / address, can I?
Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. but you must contact us before the order state is shipped. If a change needs to be made to your order please contact us at [email protected] ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.
I placed an order but i didn't receive a confirmation email . What's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at [email protected]
Do I have to pay any tariffs or custom tax on the products?
Customers are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Can I cancel the order? Can I cancel the order?
We can cancel the order for you if you contact us in time after your purchase. but you must contact us before the order state is shipped, we will cancel the order for you and refund your money